Article by Jérôme Berthier published in Forum Mag no.24

Extract: “[…] Today, the arrival of AI is not destroying jobs, but  making up for a lack of coverage with services: call centres that are  overwhelmed and unable to handle all their calls, 24-7 coverage for  services that is too expensive to be offered, response times that are  too long for service desks to handle issues…In addition, as the data are  not comprehensive enough and the technological advances not yet  complete, we cannot yet do without human involvement. So, let’s make the  most of this time to set in motion this inevitable professional  transformation”.

Download the magazine