Article by Jérôme Berthier published in Forum Mag no.24
Extract: “[…] Today, the arrival of AI is not destroying jobs, but making up for a lack of coverage with services: call centres that are overwhelmed and unable to handle all their calls, 24-7 coverage for services that is too expensive to be offered, response times that are too long for service desks to handle issues…In addition, as the data are not comprehensive enough and the technological advances not yet complete, we cannot yet do without human involvement. So, let’s make the most of this time to set in motion this inevitable professional transformation”.